info@makegotrip.com
In case you find a lower Price than the price offered by MakeGoTrip, within 24 hours of booking a flight we may rearrange your trip at that price or refund the difference. To qualify for the lower rate, you must meet the following conditions:
1. Lowest Price Guarantee is available to any customer who makes a qualifying airfare purchase through makegotrip.com as per the terms of this agreement on/after 1 January 2010.
2. If you find an airfare with the same itinerary and dates of travel, on the same airline, with the same flight numbers, for the same passengers, itinerary, cabin, and subject to the same fare restrictions on any other full service travel website or airline website that is at least $10 lower than the airfare you purchased within 24 hours of the initial booking on makegotrip.com, contact the MakeGoTrip Support Center within 24 hours of completing the booking, MakeGoTrip ensure you to provide the options to a) issue a new booking to the passenger(s) on the lower fare (based on availability), or b) provide the passenger with a coupon in the amount of $50 for every ticket in your MakeGoTrip reservation, redeemable on your next makegotrip.com purchase. The coupon is only applicable on service fees.
3. Lowest Price Guarantee applies only to airline tickets purchased on makegotrip.com for travel within the domestic 50 United States, and only for tickets purchased using a valid credit card with a United States billing address.
4. Lowest Price Guarantee applies only to the total airfare and is not applicable on differences based on service, booking, processing, shipping, paper-ticket and other fees not collected on the airline ticket.
5. To claim a refund, you must contact the MakeGoTrip Support Center within 24 hours of completing the booking, and review the claim details with a travel agent. Claim will be verified by the agent and if found valid, action will be taken. If the claim is submitted after the 24-hour or the flights / seats do not exist or are not available, then the claim will be denied, and no changes will be made.
6. If lower airfares of $10 or greater is found on another full-service travel website or airline website, the confirmed airfare purchased on makegotrip.com will be compared to the second airfare. For example, if an unrestricted airfare is purchased on makegotrip.com, it will not qualify if compared to a restricted airfare found on another website. You must meet all requirements imposed on the lower price (if any), including and without limitation, residency, regional and age-related requirements.
7. It does not apply to lower airfares that are available on makegotrip.com or on refundable tickets that you choose to refund.
8. MakeGoTrip reserves the right to deny any claims that cannot be verified, or for which incomplete information is provided by the claimant.
9. It applies to published fares only, and does not apply to unpublished rates (rates that are not available to the general public includes, corporate discount airfares, government fares, military fares, meeting fares, wholesale fares or consolidator fares).
10. It is not applied to "opaque fares" (airfares where the carrier or itinerary details are unknown after purchase), nor does it apply to differences of less than $10 or to service, booking, processing, shipping, paper-ticket and other fees not charged on the airline ticket.
11. It is applied only to prices both advertised and those which are available to the general public on a US-based website. For example, this does not include rates offered on membership program websites, corporate discounts or rates, group, charter, reward or loyalty programs, incentive, meeting, convention, consolidator or interline prices; prices obtained via auction or similar process; or prices available only by using a coupon, contest, or other promotion not offered to the general public.
12. Upon verification of the lower online airfare, MakeGoTrip will a) modify the booking to the lower fare, or b) send you a coupon in an amount equal to $50 USD for each eligible ticket purchased as part of the same confirmed reservation on makegotrip.com. One coupon will be issued per reservation to cover all ticketed travelers and is valid for a future purchase on makegotrip.com, and is only applicable on service fees. Typically, coupons are sent via e-mail within 10-15 business days of verification of a claim. Customers may receive a maximum of three coupons per passenger during any calendar year.
13. Coupons are valid towards future service fees of travel products booked on makegotrip.com within one year of the coupon issue date. When the coupon is redeemed, the service fees will be refunded to the credit card used for payment on the new purchase. Extensions will not be permitted and coupons will not be replaced or reissued for any reason.
14. Coupons cannot be redeemed as cash, are not transferable or assignable and may not be purchased or auctioned and any attempt to do so will result in the voiding of the coupon.
15. Coupons will only be issued to the MakeGoTrip customer under made the purchase before.
16. The coupon is the compensation that will be provided for MakeGoTrip' failure to fulfill its pledge.
17. If your qualifying purchase on makegotrip.com is for a refundable ticket and you later refund the ticket, any coupon issued in connection with the Lowest Price Guarantee will become null and void. If your qualifying purchase is canceled within 48 hours of purchase, your claim or any issued coupon will not be valid.
18. To redeem your coupon, it is necessary to complete a new purchase on makegotrip.com as outlined above and call MakeGoTrip Customer Support with the following information about the purchase:
